A green color indicates that we have not found any adverse remarks or discrepancies against the applicant. All the checks have cleared.
A red color code indicates that we have found adverse remarks or discrepancies against the applicant. One or more parameters claimed by the applicant differ from the source’s verification. It is upto the client to decide whether to hire the applicant. In case of a red report - read our instructions on how to deal with red reports
An orange color indicates that we proceeded with the verification, however only partial information was available at the sources end. This could be a result of:
- The source did not have the data
- The source no longer exists, e.x company shut down,
- The source refused to provide the data
In case of a
red color - you are advised to speak to the candidate regarding the concern/discrepancy found and give them a
chance to present their facts. At times candidates would admit the fraud, which would make their offer letter or employment null and void.
You must provide a time frame to the candidate to get alternate information and then submit those details to us. We would then go back
to the source and seek a clarification on the matter. You can send us a query via the review/dispute your report tab and we will
re-verify the report.
If your company reviews background reports as part of the screening process, then you must follow the adverse action process when
information on any report leads in part, or entirely, to an adverse decision including but not limited to: not hiring/contracting,
severing employment/contract, or denying a promotion.
First, the pre-adverse action notice must be sent. This includes a formal notice that information on the report has lead you to the potential adverse action.
The notice must include:
- Instructions on how to initiate the dispute process,
- Instructions on how to provide additional information or evidence of rehabilitation,
- Reason for red report with discrepancy found details,
If the applicant does not respond to this notice within a specified period of time (typically seven days), then a final notice is sent and action taken
This entire process, while seemingly an operational burden, is important and can be carried out with ease using the tools made available by Helloverify technology.