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Frequently Asked Questions

What is helloverify?

helloverify is an automated background screening system and individual risk evaluation platform that helps find facts and uncover lies. It is an individual screening system certifying background history, individual characteristics, creditworthiness and other traits of an individual. We endeavor to provide up-to-date information and world class analytics to our customers to help them make commercial decisions.

What are the benefits of background screening?

Background screening is a combination of several background checks and feedback, which weaves a network of information around an individual. The information is finally presented in form of a structured report, allowing you to make an informed decision;

  • Screening mitigates future risk
  • Reduces occurrence of untoward incidents and crime
  • Prevents fraudulent representation of documents
  • Assists you hire the right person for a job
  • Brings transparency amongst both parties
  • Builds great and lasting relations
  • Builds a secure environment around your working place or residence
  • Helps in finding the individual in case of untoward incidents and crime
Can I request a check on someone without his/her knowledge?

No, helloverify works on the principle of consent and to process any request an Individual/Self Consent Form is required.

Click Here to download the Consent Form:

Download Consent Form

How long do your background checks take?

Each check can be conducted within 1 - 10 business days. Processing times may extend upto 3-4 weeks in case of delays in academic and employment verifications. Primary reasons for delay from education university HR departments at companies are caused due to holidays, festivals, data not available, overload of verification requests. These scenarios occur in about 5% of the cases conducted. India is undergoing rapid transformation due to digital India initiative. This is bringing about widespread changes in the way background checks are conducted today. Relevant databases such as criminal, education, and employment will soon lead to instant data availability.

Note:Turnaround time (TAT) for any order will start from next working day of placing the order.

How is the background check conducted?
List of Checks Description Mode of Verification Personal Prices in INR(Exclusive Of Taxes) Professional Prices in INR(Exclusive Of Taxes)
Address Check

(A) This check is done through a physical site visit.
(B) Our field staff visits the current or permanent or both the addresses of the candidates as stipulated by client.
(C) Our address and field checks are conducted via a mobile-based system(Smart Phone), which captures the GPS coordinates, House/Street/Photographs, Signature and details of the applicant to ensure authenticity.
(D) A GPS printed report copy is shared with the client. This is available for selected locations only.

Physical Site Visit 549 399
Reference Check

(A) A Telephonic / Email verification is obtained about the candidate's personal integrity, educational and professional backgrounds from professional references provided by the candidate.
(B) For fresher's, verification is taken from respective education institutes or other citizens of repute.

Telephonic call 599 299
Employment Check

(A) Employment verification involves verifying the candidate’s claims about his/her previous employment records.
(B) Details such as designations held, remuneration, tenure, etc. are validated with the HR and/or reporting manager, via e-mail, telephone or a site visit to the company.
(C) The checks are further cross referenced by our Rolodex (Fake Company List), ROC List (Registrar of Companies), Reverse Domain Lookups and Courier Receipts. The attachments of e-mail verification will be provided.

Email/ Telephonic call/Physical Site Visit/Online Portal 499 399
Criminal Check via E-Court

(A) This check involves search for records of any charges against the applicant/candidate in the court of Jurisdiction ( Supreme Court, High Courts, District Courts, Tribunal and others) to check for any potential background / other cases against the candidate.
(B) We utilize Govt. sourced websites. An online receipt, if any, generated for the search shall be provided to client.

Online Database 1149 799
Education Check

(A) This check involves verifying the authenticity of candidate’s educational & professional qualifications from the respective universities/colleges.
(B) The names are run through Helloverify's proprietary database of both known (trusted) and unknown (fake) universities/institutes and organizations.
(C) Only Information/letters/endoresed copy, obtained from official authorities/domain is considered and verified further.
(D) Stamped revert will be provided from the authorities of the issuing University along with the nature of course, full time/part time/ distance education with the year of passing.

Email/ Telephonic call/Physical Site Visit/Online Portal 899 899
Identity Check(through Passport,Voter ID,Aadhar Card)

This check involves validation of PAN Card, Voted ID Card & Passport via available database.

Online Database 549 299
Global Watch List

Enable us to screen & perform enhanced due diligence using most comprehensive database. some are listed below:
(A) Serious and Organized Crimes
# Interpol Most Wanted.
# Most Wanted Lists
(B) Regulatory Authorities
(C) Compliance Authorities
# Office of Foreign Assets Control
# Proprietary Databases
(D) Web and Media Searches
# Internet Searches
# Media Searches
(E) Bankruptcy Checks - Board of Industries and Financial Reconstruction (BIFR) Companies

Online Database 599 499
Indian Watch List

Enable us to screen & perform enhanced due diligence using most comprehensive database. some are listed below:
# Central Bureau of Investigation (CBI) Most Wanted List
# India Courts
# Central Vigilance Commission (CVC) Corrupt Officers Database
# Securities and Exchange Board of India
# Most Wanted Criminals
# Other Indian Databases

Online Database 499 399
GSA(General Service Administration)

Check the database of General Service Administration

Online Database 499 299
OFAC(Office of Foreign Asset Control)

(A) The Office of Foreign Assets Control, or OFAC, of the U.S. Department of the Treasury administers and enforces economic and trade sanctions based on US foreign policy and national security goals against targeted foreign countries, terrorists, international narcotics traffickers, and those engaged in activities related to the proliferation of weapons of mass destruction.
(B) The most recent, master list of Specially Designated Nationals and Blocked Persons that is made available by OFAC will be searched. If a name match is discovered in the database, Helloverify's analysts will attempt to identify the data on the list to the subject of the background check.

Online Database 499 299
OIG(Office of the Inspector General)

Check the database of Office inspector of general

Online Database 499 299
Drug Test(Panel 5 Test)

Candidate's urine check-up is done to check traces of prohibited drugs in his system.
# Marijuana/Cannabinoids
# Amphetamine (AMP)
# Cocaine (COC)
# Morphine/Opiate (MOI)
# Phencyclidine (PCP)

Physical Checkup 1800 1800
Credit Check

(A) The credit report is checked from Credit Bureau contains the credit score and risk parameters.
(B) The candidates details will be available subject to creation of credit history wherein a score will be provided.
(C) In case the candidate's name not available in the database, the charges shall be applicable.

Member Banks and Credit Institutions 599 599

Note:We will make 1–3 attempts to chase for any physical visit/follow-up required for respective check closure. Your package will include checks/screening as per your selection.

When should I order a background screening package?

A background screening can be conducted as a part of pre-employment check. You can also order a screening to be done in case you have any doubts about the current behavior or the conduct of the person.

(This is applicable across all our packages-Baby Sitter/Tenant/Driver/Security Guard,etc.)

Can I create my own packages to suit my requirements?

Yes,you can create customized packages to suit your needs.You can also add services to the existing packages and customize it as per your requirements.

I want to register my company as a user for this service.Is there any way this can be done?

Yes, you can sign up as a professional solutions user and fill in the company data on the Sign Up page.This will set up your account and can be used by your organization.

What if my company/organization needs a contract?

helloverify works in a way any other e-commerce portal does. We engage in a digital contract with the client from the moment the cases are punched on the website till the report for that case is uploaded. The ‘My Account’ section in helloverify shows the progress of each case and when the report is generated you can download it from the same. Hence, there is no need for a stamped contract but since due to some internal policies few Companies demand for contract we share the PDF of the contract with them. You can download the Agreement by clicking on the link after registering your account as professional solution.:

User Agreement

How do I access helloverify and view status of my order – I want to know the progress of my order?

You can create your helloverify account by registering with your credentials and view progress of your case anytime by clicking on 'My Account'.

Do I need to furnish details of the prospective individual or the individual can enter details and buy a package?

helloverify functions both the ways. There are two ways to draw required information for clarity:

  • Requesting a background check on someone-Customer (you) need to furnish all details/required documents and make payment, making you the person of contact and draw benefit source for any discussion/disconnect. Also, in this case, the final helloverify Report will be accessible by you alone.
  • Self-verification - Candidates themselves will furnish all details/required documents and make payment. Candidates alone will be at the receiving end as a source of any discussion/disconnect allowing to have their own report, which can be used by them to showcase their profile portfolio.
Can I forward it to the client for filling the required information?

Using this functionality, Customer (you) can register on the portal and forward it to the candidate you wish to verify. When you click on the forward to candidate link the online verification form is shared with you and the candidate on the mail id mentioned. The candidate needs to fill that form and we will receive it when he will click on submit. The customer will be able to make the payment after forwarding the form to the candidate.

What if an essential document is missing while placing an order?

Once we find out that a document is missing or is inaccurate, our team will contact you via e-mail/call or account alert to communicate about the required information.

In case the required information/document is not furnished within 15 days from the date of raising the request, we will process the case with the available information and will be authorized to close the case as 'Unable to Verify',which will be reflected in the report.

What if I disagree/have concern with some of the information on the Final Background Report?

For any concerns you can contact the help desk team by clicking on “Contact Us” or via “E-mail” and we will be more than happy to assist you.

How can I pay for my order?

helloverify works on pre-payment structure. You can go online and login with your account credentials to make the payment via a secured gateway. The following are the modes of payment available:

  • Online Payment through PayUMoney Payment gateway
  • NEFT Fund Transfer
  • Cheque
Can I change my order after I have made the payment?

No, you cannot change the order once the payment is done.

Are there fees for signing up, customer support, or any other hidden costs?

Helloverify works on a pay per use model. You only pay for the checks selected or the package selected. Our customer service team is available via phone, email, and my account sections to assist clients and candidates and guide them through the process. All these services are offered for free, with no hidden or additional costs.

What is your refund policy?

All orders placed will be considered as final orders and there will be no refund. If you feel that you are entitled to a refund due to extraordinary or unusual circumstances or you are not satisfied with the service, please Contact us.

Can I cancel the request in the middle of the verification process?

Yes, you can cancel verification process. However, since we initiate the process immediately upon receiving the request, the report will still be generated on the basis of checks completed till that point of time. Please note, no amount shall be refunded upon cancellation.

What if helloverify is not able to verify after receiving all the documents?

We focus on researched data sources to ensure high-level authenticity and having our own contact information mechanism developed over time and expertise. It makes the probability of completing any case greater, where still if any such situation occurs we will refund the payment for that case.

What happens to my background report in future?

The final report stays in the helloverify database for your future use. Also for your convenience report will be available online on your account, which can be accessed 24/7 by using your login id and password.

Your information and your records will become a portable asset for you, which you can access as per your convenience.

How long will it take helloverify to respond to my concern?

Your request will be duly queued and our customer service team handles every request promptly. We also review all requests daily to ensure everything is handled in time. You shall be reverted within a minimum of two (2) working days.

How secure is your site?

We have developed a robust proprietary software with emphasis on security, scalability and availability. We are an ISO 27001 certified organisation.

  • Forgery-Proof Online Results Delivery- Easy-to read online reports.
  • Physical Security- Our technologically advanced operations centers have passed numerous security reviews and audits.
  • Continuous Improvement- In-house team of programmers ensures continuous innovation.
  • Online Ordering and HRIS integration-With HR-XML compatibility, our technology is based on the industry best practices
Does Helloverify have a web-based or API product?

Helloverify has a proprietary screening engine that is built with smart workflows, which eliminates manual steps and offers an experience that allows for quick on-boarding of candidates. The web based platform offers fast and easy configuration to meet customer’s flexible needs. Simply send an invitation link to candidate or fill it yourself and then check and track your results on the intuitive dashboard. We make background checks simple!

What are data sources used to conduct these checks?

Helloverify has access to multiple data sources, including Aadhaar, court records covering over 80 crore records, transportation authority, national academic depository for education records, state sex offender registries, and a host of other sources for terrorist, and international crime watch-lists.

What does the color indicate Red, Green, Orange and Purple?

A green color indicates that we have not found any adverse remarks or discrepancies against the applicant. All the checks have cleared.
A red color code indicates that we have found adverse remarks or discrepancies against the applicant. One or more parameters claimed by the applicant differ from the source’s verification. It is upto the client to decide whether to hire the applicant. In case of a red report - read our instructions on how to deal with red reports

An orange color indicates that we proceeded with the verification, however only partial information was available at the sources end. This could be a result of:

  • The source did not have the data
  • The source no longer exists, e.x company shut down,
  • The source refused to provide the data
In case of a red color - you are advised to speak to the candidate regarding the concern/discrepancy found and give them a chance to present their facts. At times candidates would admit the fraud, which would make their offer letter or employment null and void. You must provide a time frame to the candidate to get alternate information and then submit those details to us. We would then go back to the source and seek a clarification on the matter. You can send us a query via the review/dispute your report tab and we will re-verify the report.

If your company reviews background reports as part of the screening process, then you must follow the adverse action process when information on any report leads in part, or entirely, to an adverse decision including but not limited to: not hiring/contracting, severing employment/contract, or denying a promotion.
First, the pre-adverse action notice must be sent. This includes a formal notice that information on the report has lead you to the potential adverse action.
The notice must include:

  • Instructions on how to initiate the dispute process,
  • Instructions on how to provide additional information or evidence of rehabilitation,
  • Reason for red report with discrepancy found details,
If the applicant does not respond to this notice within a specified period of time (typically seven days), then a final notice is sent and action taken
This entire process, while seemingly an operational burden, is important and can be carried out with ease using the tools made available by Helloverify technology.

Can Helloverify run background checks on individuals without an Aadhaar Number?

Yes. All records have a unique ID number e.x. employee id number, roll number for degrees. It would assist our search in case an Aadhaar number is provided.

Does Helloverify integrate with my HR or ATS system?

Helloverify is currently working on integration with many leading HR systems. We will be compatible with Taleo and Workday by July 2018.

How can I partner with Helloverify?

Helloverify is an online background check company. We partner with solution providers that make compliant use of its background screening solutions. Please contact us at info@helloverify.com with your query.


Didn't find a question you were looking for?

Our sales team would be happy to answer any questions. If you’re ready to move to the next step, call us at +91-011-33036943 or email us at info@helloverify.com

Helloverify Experience

  • credibility

    Research Expertise

    We link up with various data sources to provide you real time information.


  • Trust

    Customer Service

    Our agents are trained to answer all your questions instantly. Get in touch with us on email or phone. No more waiting!


  • Visibility

    Simplified Reports

    Get instant feedback from our data partners on your applicants to take informed decisions


  • Demand

    Technology Automation

    Get instant case updates. Ordering a background screening check has never been so easy.