Question 1

How do I create a UAE PASS?

Accepted Answer

You can create your UAE Pass by visiting https://www.uaepass.ae/ where you can find instructions and the QR code to download the application.

Question 2

How does the Helloverify Group assist with the recognition of qualifications process for the Ministry of Higher Education and Scientific Research (MOHESR)?

Accepted Answer

The Helloverify Group is an authorized verification partner for the UAE Ministry of Higher Education and Scientific Research (MOHESR), providing essential education verification services for Recognition applications. Through this service, Helloverify validates and verifies your documents, which allows you to proceed to the second stage of the recognition process and obtain the official Certificate of Recognition for your international qualification directly from MOHESR.

Question 3

How and where can I pay for the service?

Accepted Answer

Payment is the final step within the Helloverify portal. Once you have completed the online application and uploaded all your documents, you will be directed to the MOHESR payment gateway. Upon successful payment, a receipt will be sent to your registered email address.

Question 4

How do I edit my personal details?

Accepted Answer

We obtain your personal information directly from your UAE Pass. If you want to change any details, please update them in your UAE Pass profile before submitting your application. The corrected details will then be reflected in your Helloverify portal when you submit your application.

Question 5

Which documents do I need to submit for verification for MOHESR recognition through Helloverify?

Accepted Answer

The Ministry of Higher Education and Scientific Research (MOHESR) in the UAE is the official authority that evaluates and approves educational qualifications to match UAE standards. To know about the document requirements, visit this link: https://www.mohesr.gov.ae/en/EServices/ServiceCard/pages/UniversiyCertificateEquilization.aspx

Question 6

Is document attestation or stamping required prior to submitting my documents for verification?

Accepted Answer

No special attestation or stamping is required on your documents for the recognition process with Helloverify or MOHESR. You only need to submit clear scanned copies of the original documents as received from your university/institution.

Question 7

Why is the Legal Translation of Transcript/Degree option mandatory for me when my Transcript/Degree is already in English or Arabic?

Accepted Answer

If your document is available in English or Arabic, please return to the "Education Detail" section and choose "Yes" for the question: "Are your degree and transcripts in English or Arabic. This step will allow you to proceed without a translation.

Question 8

Can I add an additional certificate to my existing Helloverify application?

Accepted Answer

Yes, you can upload any supporting documents in the additional documents section. However, if you want to apply for multiple qualifications, then each qualification should be submitted in a separate application. Once your Helloverify report is issued as 'positive', you can proceed to obtain the respective recognition certificate from MOHESR.

Question 9

How long does the Degree Verification process usually take?

Accepted Answer

The verification process is usually done within 18 Calendar days after you submit all the required documents and information. The actual turnaround time can depend on the responsiveness of your university. If we anticipate any delays due to unavoidable circumstances or a need for further information, we will contact you immediately. To prevent delays, please ensure you submit accurate documents with your initial application.

Question 10

How can I get a copy of my Helloverify Degree Verification Report?

Accepted Answer

You will be notified by email once your verification is successfully completed. After receiving this notification, you can log back into the Helloverify application portal to download a copy of your verification certificate.

Question 11

What happens once my application is completed?

Accepted Answer

Once your degree verification is successfully completed, you should go to the UAE Ministry of Higher Education and Scientific Research (MOHESR) portal to proceed with the second stage and obtain your official Certificate of Recognition.

Question 12

I have made a mistake in my application. Can I make changes to it?

Accepted Answer

Before Payment: If you have not yet paid for the verification, you can make the edits and corrections required directly on the Helloverify portal yourself. After Payment: If you need to make corrections after submitting and paying for your application, please connect to Helloverify support By Emailing at MOHESR@helloverify.ae.

Question 13

What should I do if I encounter technical issues while uploading my documents?

Accepted Answer

1. Ensure all documents are uploaded in either PDF, JPG, PNG, HEIC or JPEG format. 2. Each document file size should not exceed 10MB. 3. Verify that you have completed all fields marked with a (*). 4. If technical issues persist, please email us directly at MOHESR@helloverify.ae or techsupport@helloverify.ae.

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